Ordering Terms and Conditions
Changes, Cancellations and Refunds:
Because our products are custom made and specially ordered, it is important that you are sure of your purchase decisions prior to finalizing your order. We place your order and automatically charge your credit/debit card for the total sale price (taxes & shipping are included), immediately after you complete your order. No exchanges, no credits, no refunds, no cancellation. All sales are final. Additional charge of $2.75 will be added to the balance for credit/debit card users ONLY.
On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, holidays, or other factors beyond our control. In the event of a known delay, you will be contacted by email the day of.
All orders are paid for when your order is placed. Visa, Mastercard and Discover are accepted on-line or in person. Cashier's checks, personal checks and money orders are NOT accepted. TAX & SHIPPING - Domestic/Internal Orders: Are NOT included - separate price adjustments will be sent via email for your approval. All orders will be shipped within 5 - 7 business days.
When shipped, if there is a breakage, you MUST take a picture and email it to firstname.lastname@example.org. Candles will be replaced at no extra charge upon receiving the broken candle. Replacement candles will then be shipped with refund of shipping and handling.